A BIT ABOUT US
We Work For You
Dillman & Dillman is a family operated Public Adjusting company serving all of Connecticut. With decades of combined experience, we have consistently ensured maximum recovery to which our policyholders are entitled.
A Public Adjuster ("PA") is a licensed expert on property loss and adjustment. PAs are licensed by the state because of the inherent conflict of interest created when an insurance company attempts to represent two sides of a financial transaction. We ensure the policyholder is indemnified, or made whole.
Don't go it alone; filing an insurance claim without a public adjuster is like going to court without an attorney. Let us take the worry and unknowns out of the claims process for you.
Here Are Just Some of the Things We Can Do For You:
Report your claim to your insurance carrier
Locate temporary housing for you and your family immediately following a loss
Locate long-term housing while your home is being properly restored
Review your coverage limits, endorsements, and exclusions in your policy
Extensively photo document the loss to move the claims process forward
Prepare a robust building repair estimate to maximize settlement
Prepare a piece-by-piece personal property estimate
Schedule and attend all meetings with insurance company adjusters, fire investigators, mitigation company specialists, and all other parties involved
Assist in recovering payment for incurred expenses (i.e. extra expenses for meals)
Negotiate maximum settlement under the terms of your policy
Assist in the recovery of business interruption funds (if applicable)
Field any and all calls/texts/emails by providing personal cell phone numbers for 24/7 availability
...and much more
TYPES OF CLAIMS
Call Us For A Free Consultation on Any of the Following:
Founder | Public Adjuster
Steve has been adjusting residential and commercial property losses in Connecticut for two decades. In 2005, Steve founded Connecticut Public Adjusters, which he grew with his father, Ed Dillman. In 2015, Steve would continue the trend and found the family-owned and operated company, Dillman & Dillman, LLC, and has been an integral part of the company's growth.
Steve's exposure to the industry came as a paramedic after attending Northeastern for paramedicine. Steve would transition into a career West Haven Fireman. His passion for helping those in need, however, curated interest - what happened once the smoke settled? It was this curiosity that first prompted him to get a Public Adjuster's license in the early 2000s. After working for other firms in the state, Steve realized he could uniquely add value to policyholders' claims with a more personalized touch.
Steve has extensive knowledge of the insurance claim process. His passion for exceptional customer service is the hallmark of the company. Steve is also a mentor for his two sons, who also partake in the business. Steve has been married for almost 30 years and has 5 children.
Public Adjuster | Estimator
Jack is a third-generation public adjuster in the family business; he has been exposed to this industry for his entire life. Along with being a primary claim handler and adjuster, Jack adds the most value to the company with his building estimating abilities. Jack has written and reviewed thousands of estimates to date.
Having an experienced, on-staff estimator can no longer, unfortunately, be taken for granted when choosing between firms. Growing up, his father would quote John Wooden, "[I]f you don’t have time to do it right the first time, how will you ever have time to do it over." Jack has taken this to heart in how he approaches claims, creating his greatest value add - providing the insurer with a complete and accurate estimate as early in the claim process as reasonably possible. Jack specializes in large residential loss estimating and is one of the top estimators in his field. He also writes commercial structure losses.
Jack graduated from a trade school with a focus in carpentry and has been exposed to the construction field for over 10 years. He uses this experience to benefit his clients. In his spare time, Jack enjoys spending time with his fiance and puppy or fishing in the sound.
Mark has been a policyholder advocate since the mid-2000s thanks to growing up in a public adjuster family. Beginning with contents inventories in the mid-2000s, Mark obtained a Public Adjusters license of his own in 2015 and has adjusted a variety of property claims since, ranging from small pipe leaks to commercial structures burnt to the ground.
Wanting to expand his industry knowledge, Mark attended Boston University School of Law where he graduated in the top 25% of his class. During his tenure, he interned at a large insurance brokerage as well as a plaintiff-side property insurance law firm.
Following law school, Mark was hired as the Staff Attorney at United Policyholders, a non-profit organization serving as the voice for policyholders. Mark then gained valuable insurance litigation experience working for Merlin Law Group’s San Francisco office in the years following the historic California wildfires.
Mark has since returned home to New England, reunited with his father and brother in the family-owned public adjusting business. In his free time, Mark is most likely watching the Red Sox, figuring out who’s pitching tomorrow, or watching re-runs of past games.
Brendan Collins has spent the majority of his career in Real Estate software sales for industry-leading companies. He comes to the Public Adjusting world following a house fire of his own where he saw the positive impact of the profession.
Brendan strives to help those who have had similar property losses. The transition for him from the board room to damaged buildings has been seamless as he looks at each claim as a new client who deserves the same attention as the hedge funds and private equity groups he used to serve.
Dalton Orns joined Dillman & Dillman as a Licensed Public Insurance Adjuster after transitioning from the restoration side of the industry. In his previous role, he gained valuable knowledge in mitigation and rebuild services for structures that suffered a loss. This background knowledge gives him an edge over others in the field.
Knowing how convoluted the insurance process is, and the stress of the life-altering aftermath, he aims to provide clear direction of the road ahead to any client affected by a loss to a home or business. Assisting as a liaison through many facets of the claims process, his immediately impactful advocacy for the client is his favorite part of our profession. Dalton lives in East Haven, CT with his wife Margarita, 2 children, Scharlotte and Owen, and an English Bulldog named Rubble.
Personal Property Manager
Chris has been working for Dillman & Dillman, LLC over the past 10 years, but came onboard in a more regular capacity in February of 2023.
Chris and his wife, Wendy, are now Dillman & Dillman’s primary Personal Property managers. Chris and Wendy take pride in their detail-oriented and efficient approach they have refined over the past decade.
In his time outside of Dillman & Dillman, Chris enjoys spending time with his family, works as an EMT for a local town ambulance service, is a volunteer firefighter, and enjoys exploring the field of rocket science through amateur high-powered rocketry.
PRICING & GUARANTEE
Public Adjusters are paid on a contingency fee basis. We do not receive an hourly fee and there are no up-front or out-of-pocket fees for you to pay!
We guarantee that we will not charge for our services until we have successfully negotiated a settlement that provides you sufficient funds to return your home or business structure back to pre-loss condition.* We don't get paid until you get paid!
The State of Connecticut caps the maximum fee to 10% of your total settlement.
*Subject to restrictions. This does not apply if policy limits are reached for any applicable coverage or you, the policyholder, rebuild or replace with dissimilar items, schematics (i.e., new design), building materials, or the like, than you previously had.